Returns & Exchanges
At dstore Egypt, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return or exchange items within 14 days of delivery provided they are in their original condition and packaging.
Initiate Your Request
Log into your dstore account or contact our customer service team via WhatsApp or phone to request a return authorization.
Prepare the Package
Securely pack the items in their original box with all tags, labels, and the original invoice included to ensure a smooth processing.
Courier Collection
Our shipping partner will contact you within 48 hours to schedule a pickup from your doorstep anywhere in Egypt.
Inspection and Refund
Once our quality control team approves the return, your refund will be processed via your original payment method or as a store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing